Privacy Policy

1. Introduction

Apex Flow Revenue Cycle Solutions LLC (“Company,” “we,” “us,” or “our”) operates apexflowrcm.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site. We reserve the right to make changes to this policy at any time. Changes will be indicated by updating the “Last Updated” date above.

2. Information We Collect

Information You Provide

When you fill out our contact form, schedule a call, or engage our services, we may collect: name, practice name, email address, phone number, specialty type, and any information you voluntarily provide in messages.

Automatically Collected Information

When you visit our Site, we may automatically collect device information, IP address, browser type, pages viewed, and referring URLs through standard web analytics tools.

Protected Health Information (PHI)

Any Protected Health Information (PHI) collected in connection with medical billing services is governed exclusively by our HIPAA Business Associate Agreement (BAA) and applicable federal law — not this Privacy Policy.

3. How We Use Your Information

• To respond to inquiries and schedule consultations
• To provide medical billing and revenue cycle management services
• To send service-related communications and invoices
• To improve our website and service offerings
• To comply with legal obligations
• To enforce our Terms of Service and Master Service Agreement

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our website or conducting our business (subject to confidentiality agreements)
• Legal authorities when required by law, court order, or governmental regulation
• Business successors in the event of a merger, acquisition, or sale of assets

5. Data Security

We implement administrative, technical, and physical security measures to protect your information. Our website uses SSL encryption (https). All PHI handled in connection with billing services is protected under HIPAA-compliant protocols, encrypted data transmission, and our signed Business Associate Agreements. We carry $1,000,000 in Cyber Liability insurance coverage.

6. Cookies & Tracking

Our Site may use cookies and similar tracking technologies to enhance your experience and analyze site traffic. You may disable cookies through your browser settings, though some features of the Site may not function properly as a result.

7. Your Rights

You may request to review, update, or delete your personal information at any time by contacting us at info@apexflowrcm.com. We will respond within 30 days.

8. Governing Law

This Privacy Policy is governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Pinellas County, Florida.

9. Contact Us

If you have questions about this Privacy Policy, please contact us: